Terms & Conditions

Please read the following terms & conditions carefully as they set out the basis upon which you can visit and use the Three Red Apples website. We reserve the right to change these terms and conditions from time to time and we advise you to read through them each time that you use the site.

Placing an Order & Secure Payments

We accept payments via PayPal.
You can pay by credit or debit card without setting up a PayPal account.

Prices are in GBP and VAT is not applicable.

Delivery

All orders come beautifully gift wrapped in vintage or recycled packaging. We aim to put a big smile on your face when you receive your order!

Delivery is free for all UK orders delivered 1st Class. Special delivery can be selected at extra cost.

Delivery to the rest of the world by Standard Airmail is at a low fixed price for all orders (excluding canvases):
Europe: £2.50 (€3.50 approx)
Rest of the world: £4.00 ($6.50USD approx). Please get in touch if you would like your order sent via a tracked and signed service. We will send you a money request for the extra via PayPal right away. (Please note orders are not sent until payment has been received.)

The cost of delivery is displayed in your cart before proceeding with your order.

Made to order items are usually dispatched within 3-4 working days. Please allow extra time during busy periods.

Ready made items are sent within 1-2 business days of receiving payment.

We will contact you by email to confirm when your order will be ready to dispatch, and approximately how long it will take to reach you.

International customers are responsible for paying Customs duties should they apply.

We cannot accept responsibility for lost or damaged parcels.

Delivery times

UK:  1-2 working days. It may take up to 10 working days in case of any postal delays.
Europe: 3-5 working days. It may take up to 15 working days depending on the national postal service in the destination country and postal delays.
Rest of the world: 5-10 working days. It may take up to 25 working days depending on the national postal service in the destination country and possible delays at Customs.

Promotions

We occasionally offer vouchers to our customers. Vouchers can only be used once.
We reserve the right to change offers and promotions at any time.

Refunds & Returns 

We at Three Red Apples hope that you will love your purchases. Customer satisfaction is very important to us, that’s why we have a ‘no quibble’ returns policy.
if for any reason you are not happy with the products that you have chosen you may return them to us within 10 working days of receipt for a refund or exchange
. 

Returned items must be sent back to us in the original condition you received them from us, and in the original packaging. You are responsible or the cost of the delivery to return the item to us.

Sale items and custom made, or personalised items, are NON REFUNDABLE..

Faulty items must be reported immediately after receipt, and returned to us (if required) for claiming against the carrier if applicable. In this instance we will pay for the cost of the return, and of course we will send you a replacement item with many many apologies!

We will refund the value of the item returned along with any postage and packaging you paid for when you placed the order.

Items to be returned should be sent to: Three Red Apples, 3 Park Lane, Oreston, Plymouth, PL9 7NG, UK

Please remember to obtain a Proof of Postage Certificate. If your parcel gets lost on the way back to us, we will need to obtain a copy of this to issue a refund/exchange.

Website usage conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by our terms and conditions of use, which together with our privacy policy govern Three Red Apples’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Phew, that's all folks!